Frequently asked questions
Q – How is Body Fix Group Training different from a gym?
A –We differ considerably from gyms in that each session is led by a qualified personal trainer, so you do not just stroll through a few exercises hoping to get results. Your personal trainer will plan and deliver each session, and correct your technique whilst you exercise, improving your workout and minimizing chances of injury. Body Fix Group training is also less intimidating than the gym, with small friendly groups, and no daunting equipment. We also hold monthly ‘achievement days’ where you submit your month’s progress to your trainer so we can motivate you to reach your goals and address any issues that have arisen.
Q – Am I too unfit to join?
A – No, all fitness levels are catered for by using timed intervals rather than repetitions, this means everyone works to their own fitness level.
Q – What kind of exercises will I be doing?
A – Our workouts vary greatly, we will be working as many of the 600 muscles in your body at once to give maximum results. You can see some of our workouts in the video section.
Q – Will I be shouted at?
A – No, we definitely do not go for military style shouting. Your trainer will give positive encouragement whilst correcting your technique to ensure you get the most from each exercise. We are all about fun, interesting (but challenging!) workouts.
Q – Do I need any special equipment?
A – All you need is comfortable clothing for training, suitable indoor footwear, a bottle of water and maybe a small towel to mop your brow.
Q – How long does a session last?
A – Boot Camp sessions are 45 minutes; 5 minutes warm up, 35 minutes workout, 5 minutes cool down and stretch. Boot Camp turbo sessions are 35 minutes; a condensed warm up and cool down, and about a 25 minute workout. Boxer Camp sessions are 45 minutes.
Q – Do I have to follow the nutrition plan?
A – Following the nutritional advice is purely voluntary, but your results will be influenced by how closely you stick to it. The nutrition plan is also about feeling better and having more energy, so it could be worth trying even if your primary goal is not fat loss.
Q – How do I book sessions?
A – Once you have had your induction you will get a personal login with 24hour access to book your sessions.
Q –Do I have to book online?
A – No, you can book by telephone or by popping in and booking in person.
Q – What if I cannot make all my sessions?
A – To get great results you must make a real effort to get to a minimum of 3 sessions per week, depending on your membership entitlement, therefore sessions cannot be carried over to the next month.
Q – How can you guarantee your results?
A – All our methods are safe and tried and tested. Of course we recognize that you never stop learning which is why all our trainers spend a lot of time and money on improving their knowledge and expertise.
Q –I want to join, what do I do?
A – Call/text on 07736 459155 or email bodyfixyork@mail.com to book your FREE taster sessions. We will then book your consultation where you will fill out the membership forms and be given a login to access the booking system. We will also identify your goals, take your statistics, and talk you through the nutrition plan.
Q – Can I cancel my membership if I need to?
A – Yes, we just ask that you talk to us first about why you wish to cancel to give us the chance to rectify your problem, otherwise we just need one month’s notice of cancellation by email or letter. You can always pause your membership and restart the next month rather than canceling it if, for example, you are going on holiday.
Terms & Conditions
Body Fix Group Training Studio Terms & Conditions, Waiver Policy
and Refund Policy
These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Body Fix Group training Studio on the site.
Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or in a Centre will be subject to these terms and conditions and you now hereby agree to our terms and conditions.
Terms & Conditions
Classes are always subject to availability but at Body Fix Group training Studio we will always do our best to accommodate you in your chosen class. All classes are prepaid via your monthly membership or single session add-ons and all clients agree to our 12 hour notice policy when cancelling and/or rescheduling. So if you’re booked into a class, but miss it, cancel or re-schedule with less than 12 hours’ notice, it will be deducted from your monthly allocation. Out of consideration for the trainer and other members, and also for your own safety (the warm-up is an important aspect of each class) please be aware that if you are more than 5 minutes late for a class, you may not be able to train.
Bookings are made through the online booking system via our website (www.bodyfixgrouptrainingstudio.com) or on our booking line 07736 459155, please note bookings made via telephone need to be made no less than 12 hours in advance of the start of the session.
Online Booking System – this is by far the most flexible and simple way to book your Body Fix Group training Studio sessions, visit our website (www.bodyfixgrouptrainingstudio.com) and click ‘book a class’, you will then be taken to the bookings section, you can log-in, view available sessions, cancel or re-schedule where necessary and ensure you are booked into the classes you want for the month.
Call – 07736 459155 (please leave a message and we will ensure the booking is dealt with, if your chosen time is unavailable you will be called for an alternative time)
SMS – 07736459155 (the same protocol as telephone bookings will be followed)
Email – bodyfixyork@mail.com (wherever possible please include an alternative time in case of limited availability)
Instructors and classes are subject to change.
Membership payment entitles you to your allocation of sessions per month, these can be taken as and when you choose, there are no limitations to the visits you can make each week and further ‘single sessions’ are available if/when your sessions have been used up in any given month.
Any booked sessions wishing to be cancelled must be cancelled within 12 hours of the start of the said session; this is done via the online booking system, in person or by telephone on the booking line (07736 459155). If cancelled less than 12 hours prior to the start of the session it will be deducted from the remainder of the client’s monthly sessions.
When you are booking a class you are opting for a class and not an instructor. Instructors are subject to change without notice.
Important Liability Statement
The information available on or through this Site, and the Services supplied via or in connection with this Site or at the Body Fix Group training Studio do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor.
It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this web site (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you.
You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Body Fix Group training Studio and its instructors for any injury or death caused by their negligence or other acts.
Warranties
Body Fix Group training Studio warrants that the Products and Services will be supplied with reasonable skill and care, ensuring all trainers are suitably qualified and insured.
Statutory Rights and Refunds and Cancellation
The Client Shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of sessions is at the sole discretion of the management of Body Fix Group training Studio and may only be permitted in exceptional circumstances. Monthly fees are non refundable. Sessions not used within a month cannot be carried over, this is without exception. Membership fees may be increased by Body Fix Group training Studio at any time, although once a member your price is frozen for the life of your membership, if you decide to leave and then later return your membership will be subject to the standard rate at that time.
The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase.
If in the event you wish to leave Body Fix Group training Studio you simply inform us of your intention to cancel your membership in writing and we will cancel your account with us and no further payments will be deducted from your account.
Definitions
In these terms and conditions, the following definitions apply: “Services” means any information and services ordered and/or provided by Body Fix Group training Studio through or via the Site or our centres and all services offered as part of any course or workshop. Any electronic information supplied to you by Body Fix Group training Studio will constitute part of “Service” not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale on the Site or in a Body Fix Group training Studio. “Site” means the web site at the URL www.bodyfixgrouptrainingstudio.com or replacement site(s) from time to time.
Site Usage and Intellectual Property Rights
You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose.
The intellectual property rights in all contents of the Site and supplied as part of the Products or Services, and in the Body Fix Group training Studio brand Trade Marks and logos (“Materials”) are owned by Body Fix Group training Studio. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of Body Fix Group training Studio.
Body Fix Group training Studio accepts no obligation to monitor the use of the Site. However, Body Fix Group training Studio reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Body Fix Group training Studio will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site as we may change the site from time to time.
Your Personal Information
Usage of your personal information is governed by the Body Fix Group training Studio privacy policy, which forms part of these Terms and Conditions.
Liability
You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms, Body Fix Group training Studio does not enter into conditions, warranties or other terms in relation to the Site or the Products or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result.
The Site may include links to external sites and co-branded pages. Body Fix Group training Studio has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting, However, Body Fix Group training Studio is not responsible for the content of these site and pages or for anything provided by them.
Subject to the important liability statement, Body Fix Group training Studio is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.
Suspension and Termination of Service
Body Fix Group training Studio may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or any Sites or pages linked to it will be not necessarily be uninterrupted or error free.
Body Fix Group training Studio may terminate the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to Body Fix Group training Studio (including if the credit/debit card you use is not valid or does not work for another reason).
Contract Information
No contract will exist in relation to the Services or Products until we have confirmed to you by email the particulars of your order, the value of your order and the Products or Services (as applicable) you have purchased.
Pricing
Information displayed on the Site or in our centre as to pricing and availability is subject to change by Body Fix Group training Studio without notice.
General
Body Fix Group training Studio may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.
These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.
Enquiries or Complaints
If you have any enquiries or complaints email bodyfixyork@mail.com
